Privacy Notice

**Our Commitment**

We are committed to safeguarding the privacy and security of your personal information. This privacy notice explains how we collect, use, and protect personal information about you during and after your relationship with us, in compliance with GDPR.

 

**Who Does This Notice Apply To?**

This notice applies to:

- All Clients of Change Navigating Ltd

- All Third Parties and Suppliers with whom we engage in the course of business. 

Any references to ‘we,’ ‘us,’ ‘our,’ or ‘the company’ refer to Change Navigating Ltd. ‘You’ or ‘Data Subject’ refers to any individual receiving this notice whose personal data we hold.

This privacy notice does not cover the retention of data related to limited companies, as such data is outside the scope of GDPR.This privacy notice also applies to our website: www.changenavigating.com

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**Data Controller**

Change Navigating Ltd is the Data Controller. This means we are responsible for deciding how we hold and use personal information about you. Our Data Protection Officer (DPO) is Annabelle White, who can be contacted at: annabelle.white@changenavigating.com for any data protection-related queries.

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**Data Protection Principles**

We comply with data protection laws, which require that personal information we hold about you must be:

- Used lawfully, fairly, and in a transparent way

- Collected only for valid purposes that we have explained to you and not used in any way that is incompatible with those purposes

- Relevant and limited to the purposes we have informed you about

- Accurate and kept up to date

- Retained only as necessary for the purposes we have identified

- Kept securely

 

**The Information We Collect**

Personal data means any information about an individual from which that person can be identified. It does not include anonymous data. We collect, store, and use the following categories of personal information:

- Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses

- Gender

We may also collect, store, and use the following categories of personal information as part of specific coaching interventions:

- Marital status and dependants

- Location of employment or workplace

- Next of kin details

- Race or ethnicity

- Religious beliefs

- Sexual orientation

- Information about health, medical conditions, or disabilities

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Additionally, for business clients, we may collect information such as:

- Business address and company registration number(s)

- A management contact for the business we are engaged with

 

**Why We Collect Your Data**

We retain data about our clients to fulfil our contractual obligations and for legitimate business needs. We will only retain data necessary for these purposes and for a reasonable duration. We will not disclose your data to third parties unless you have given your consent, or we are required to do so by law or contract.

 

**Legal Basis for Processing**

We process your personal data based on the following legal bases:

- **Contractual Necessity**: To perform our contract with you and provide coaching services.

- **Legal Obligation**: To comply with legal obligations.

- **Legitimate Interests**: Where necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.

- **Consent**: Where we have obtained your explicit consent (for marketing purposes, if applicable).

 

**How We Collect Personal Information**

We collect personal information directly from you when you contact us via telephone, email, social media, or through our website.

Client and business data is stored securely in compliance with GDPR. We may also store data on secure mobile devices if relevant to our active coaching relationship.

We reserve the right to change our data storage systems without notice, but we will always ensure your data remains secure and GDPR compliant.

 

**How We Use Your Information**

We will only use your personal information in accordance with the law. Typically, we use your personal information in the following situations:

- To perform the contract we have entered into with you

- To comply with legal obligations

- Where necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests

- In certain rare circumstances, we may use your personal information to protect your interests or for public interest reasons.

 

**Situations Where We Will Use Your Information**

We require the information listed above primarily to perform our contract with you and to comply with legal obligations. In some cases, we may use your personal information for legitimate business interests, such as:

- Administering our coaching contract with you

- Dealing with legal disputes

- Preventing fraud

- Marketing our services to you

- Providing updates about our services

- Administering our business, including sharing data with our accountant. If you fail to provide necessary information, we may be unable to perform the contract with you or comply with legal obligations.

 

**Data Security**

We have implemented security measures to protect your personal information from being lost, accessed, or disclosed without authorisation. However, please note that the transmission of data over the internet is not completely secure, and we cannot guarantee its absolute security.

 

**Data Retention**

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements. Typically, client data will be retained for seven years following the last coaching interaction. After this period, data will be securely destroyed.

 

**Your Rights**

You have the right to:

- Request access to your personal information

- Request correction or deletion of your personal information

- Object to the processing of your personal information

- Request the restriction of processing of your personal information

- Request the transfer of your personal information to another party

 

If you wish to exercise any of these rights, please contact us at: annabelle.white@changenavigating.com

 

**Cookies Policy**

Our website does not use cookies as part of the user experience. However, third-party websites or search engines that link to our site may use cookies, which are beyond our control.

 

**Changes to This Privacy Notice**

We reserve the right to update this privacy notice at any time. We will notify you of substantial changes and provide an updated privacy notice when necessary.

 

**Contact Information**

If you have any questions about this privacy notice, or wish to submit a complaint, please email annabelle.white@changenavigating.com.

 

You also have the right to file a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

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